Information We Collect
The information we collect depends on how you interact with Teamian and which services you or your organization uses.
1.1 · Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Business or organization name
- Job title or role
- Email address
- Telephone or mobile number
- Billing and subscription information
- Account login information
- Information submitted through contact, demo, or enquiry forms
- Information provided when communicating with our sales or support teams
- Information you provide when requesting a product demonstration
- Content, instructions, or configuration information you provide when using Teamian services
1.2 · Customer and Contact Information
If a Teamian customer uses our platform to manage its customers, leads, prospects, patients, students, or other contacts, Teamian may process information uploaded or submitted by that customer.
Depending on the customer's configuration, this information may include:
- Names
- Phone numbers
- Email addresses
- Lead and customer information
- Appointment or enquiry information
- Communication history
- CRM records
- Website enquiry information
- WhatsApp conversation information
- Call-related information
- Preferences and interaction history
Teamian processes such information primarily to provide the services requested by the customer.
1.3 · Communications and Conversation Data
Where enabled by a customer, Teamian may process communications exchanged through channels integrated with the platform, including WhatsApp, website chat, email, or voice services.
This may include message content, conversation history, timestamps, contact details, call information, and related metadata. The specific information processed depends on the features and integrations enabled by the customer.
1.4 · AI Calling and Voice Information
If an organization uses Teamian's AI Calling Agent or related voice capabilities, information associated with calls may be processed to provide the requested service. Depending on the configuration, this may include:
- Caller and recipient telephone numbers
- Call metadata
- Conversation content
- Transcripts
- AI-generated summaries
- Appointment or lead information
- Information required to route or follow up on a call
Where recording or transcription is enabled, appropriate notices, permissions, or consents should be obtained as required by applicable law.
1.5 · Website Chatbot Information
When you interact with a Teamian-powered Website AI Chatbot, the information you provide through the conversation may be processed to respond to your enquiry and provide the requested service.
Depending on the customer's implementation, conversations may also be associated with a CRM record or lead profile.
1.6 · Automatically Collected Information
When you visit our website or use our services, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic information
- Referring URL
- Pages viewed
- Date and time of access
- Website interactions
- Diagnostic and performance information
- Security and fraud-prevention information
Some of this information may be collected through cookies and similar technologies. See our Cookie Policy for more information.
How We Use Information
We may use personal information to:
- Provide and operate Teamian services
- Create and manage accounts
- Process subscriptions and payments
- Respond to enquiries
- Schedule product demonstrations
- Provide customer and technical support
- Process communications through enabled integrations
- Facilitate appointment booking and lead-management workflows
- Provide AI-powered features
- Maintain CRM records and workflows
- Improve reliability, performance, and usability
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Maintain the security of our systems
- Communicate important service or account information
- Send marketing communications where permitted by law
- Understand how our website and services are used
- Develop and improve our products and services
- Comply with applicable legal obligations
We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
AI and Automated Processing
Teamian provides AI-powered capabilities, including AI-assisted CRM functions, AI Calling Agents, Website AI Chatbots, and automation features.
Depending on the service configuration, AI systems may process information such as customer enquiries, CRM information, conversations, or call-related information to perform the requested function.
AI-generated outputs may not always be accurate or complete. Customers remain responsible for reviewing and appropriately using AI-generated information, particularly where decisions may have significant consequences.
Teamian does not intend for its AI features to replace professional medical, legal, financial, or other professional judgment.
WhatsApp and Third-Party Communication Services
Teamian may integrate with third-party communication platforms, including WhatsApp Business services.
When you communicate with a business through WhatsApp or another third-party channel, that communication may also be subject to the privacy policies and terms of the relevant third-party provider.
For example, WhatsApp maintains its own privacy and business policies governing its services. Users should review the applicable policies of those providers.
How We Share Information
We may share information with:
Service Providers
We may use third-party service providers that help us operate, secure, host, analyze, or support Teamian services. Such providers may process information only as necessary to provide their contracted services and subject to applicable contractual and legal requirements.
Business Customers
When you interact with Teamian through a business using our platform, information may be provided to or accessible by that business as part of the services it has configured. For example, a business may receive your enquiry, appointment request, conversation, or lead information.
Legal and Regulatory Authorities
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights or property
- Investigate fraud or abuse
- Protect the safety of users or others
- Enforce our agreements
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide the requested services
- Maintain business and account records
- Meet contractual obligations
- Resolve disputes
- Prevent abuse and fraud
- Comply with legal obligations
- Enforce our agreements
Retention periods may vary depending on the type of information, the service configuration, contractual requirements, and applicable law.
Where Teamian processes information on behalf of a customer, the customer may determine applicable retention requirements subject to the parties' agreement and applicable law.
Data Security
Teamian uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the service and configuration, security measures may include access controls, authentication, role-based permissions, monitoring, encryption, and other safeguards.
No internet-based service can guarantee absolute security.
International Data Transfers
Teamian and its service providers may process information in countries other than the country in which you reside.
Where applicable, Teamian will use appropriate safeguards for international transfers as required by applicable privacy and data-protection laws.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of information
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Lodge a complaint with a relevant data-protection authority
Some rights may be subject to legal or contractual limitations.
If your information is processed by Teamian on behalf of one of our business customers, you may need to submit your request directly to that business. We may assist our customer with responding to the request where required.
Marketing Communications
Where permitted by applicable law, Teamian may send information about products, services, events, updates, or relevant resources.
You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us.
Transactional, security, and service-related communications may continue where necessary.
Children's Privacy
Teamian's website and business services are intended for business and professional use.
We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
Third-Party Websites and Services
Our website and services may contain links to third-party websites, applications, or services.
Teamian is not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of third-party services before providing personal information.
Cookies
Teamian uses cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and, where applicable, support marketing activities.
For more information, please read our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make material changes, we may update the "Last Updated" date and provide additional notice where required by law.
We encourage you to review this page periodically.